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Frequently Asked Questions

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What are your shipping rates?Our shipping rates depend on various factors such as weight, volume, distance, and any additional services required. Please contact us for a personalized quote.
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What is your transit time?Transit time varies depending on the mode of transport and the destination. We provide estimated transit times for each shipment based on these factors.
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Do you offer insurance for shipments?Yes, we offer insurance options to protect your goods against damage, loss, or theft during transit. Our team can assist you in selecting the appropriate coverage for your shipment.
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What are your payment terms?Our payment terms include various options such as credit, wire transfer, or online payment. Specific terms will be provided upon request and may vary based on the nature of the shipment.
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What services do you offer?We offer comprehensive freight logistics solutions including air, sea, road, and rail freight services. Our services cover both domestic and international shipping. Our complete plethora of services plays a vital role and goes a long way in keeping your buyer/ vendor satisfied. Consultations in Import and export matters Shipment pre planning Documentation Preparation & Distribution Cargo Booking with Carrier’s Transportation Inland and Sea Shipment Alerts and Confirmations Cargo Tracking and updating Consolidation and grouping Import and Export Customs Clearance Special Handling for Over Dimensional Cargo, Refrigerated Cargo, Fragile Handling, Special Handling for Dangerous goods, Arms and Ammunitions etc Arrangements for Flat Rack and Reefer moment Under License processing and Auditing Dangerous goods code of conduct and handling Port Registration Lab Testing and sample attestation for various products Destination Custom Clearance for Export Consignments Delivery Verification Cycle Time Reporting Door to door handling of the shipment Insurance Packaging Warehousing
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What geographic regions do you cover?We have a global network, covering major regions and countries worldwide. Whether it's local, national, or international, we have the capability to meet your logistics needs.
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How do you handle customs clearance?LOGISTICS INDIA is an authorised Customs Broker licensed by Ministry of Finance (Government of India) since 1996. We have experienced customs clearance professionals who manage all necessary documentation and procedures to ensure smooth clearance for international shipments.
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What is your tracking and tracing process?We provide real-time tracking and tracing capabilities for all shipments. Upon booking, you will receive access to our tracking platform where you can monitor your shipment's status.
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What are your warehouse and storage capabilities?Our warehouses are equipped with state-of-the-art facilities, offering secure and temperature-controlled storage solutions. We have the capacity to handle a wide range of storage needs.
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How do you handle special cargo requirements?We have specialized handling procedures for various types of cargo, including perishable goods, oversized items, and hazardous materials. Our team ensures compliance with all relevant regulations.
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What happens in case of shipment delays or issues?In the event of delays or issues, our customer service team will promptly communicate with you to provide updates and resolve any concerns. We have contingency plans in place to minimize disruptions.
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How do I initiate a shipment with your company?Initiating a shipment is simple. You can request a quote through our website or contact our customer service team directly. Once the booking is confirmed, we will guide you through the necessary steps.
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What sets your company apart from competitors?We differentiate ourselves through our commitment to customer satisfaction, advanced technology solutions, and industry expertise. Our personalized approach ensures superior service at every step.
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Can you provide references or case studies?Yes, we can provide references and case studies highlighting our successful projects and satisfied customers. Feel free to contact us for more information.
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Do you offer supply chain management solutions?Yes, we offer comprehensive supply chain management solutions tailored to your specific needs. From inventory management to order fulfillment, we optimize every aspect of your supply chain.

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